Return and Refund Policy
At Urban Trends, customer satisfaction is very important to us. We aim to provide high-quality products and a hassle-free shopping experience. Please read our Return and Refund Policy carefully to understand how we can assist you in case of any issues with your order.
✅ Eligibility for Return and Exchange
We accept returns and exchanges under the following conditions:
You have received a damaged product.
You have received the wrong product.
You have received a product in the wrong size (if the size you ordered is not what you received).
We do not accept returns or refunds for:
Minor color differences due to screen display or lighting.
Size issues where the correct size was sent (size charts are provided).
Change of mind after purchase.
⏳ Timeframe for Return Requests
You must notify us within 24 hours of receiving the product.
Return requests made after 24 hours will not be accepted.
📩 How to Request a Return or Exchange
Contact us via WhatsApp: 9987261056 or Email: urbantrends980@gmail.com within 24 hours.
Provide clear photos and videos of the product showing the issue.
Our team will review and verify your request.
🔄 Exchange and Resolution
If approved, we will offer:
A product exchange (if available), or
Store credit that can be used for your next purchase.
Store credit will be issued within 3-4 working days after return approval.
Exchange shipping charges may apply and will be communicated in advance.
💸 Refund Policy
Refunds are generally not provided.
Refunds will only be considered in rare cases (such as complete unavailability of replacement or confirmed shipping errors by us).
Shipping charges are non-refundable.
🚫 Non-Returnable Items
Products damaged by the customer.
Used, worn, or washed items.
Products without original packaging.
🤝 Customer Care
We are committed to handling your return or exchange request politely, professionally, and as quickly as possible.
For any concerns, please contact us:
📱 WhatsApp: 9987261056
📧 Email: urbantrends980@gmail.com
Thank you for shopping with Urban Trends – where we care about fashion and our customers.